Get your phoneservices offer

Do you want to outsource answering your phone alongside your virtual office? Our virtual receptionists are your colleagues from a distance. Our phone operators will speak to every (potential) customer on a professional level, with your personalized welcome message. Together we prepare a perfect script so that you can leave the calls to us with peace of mind. The phone answering service and phone forwarding service are additional to our virtual office service and are not available separately.

Professional handling of your incoming calls
Upgrade your availability by phone
Stay focused, without being disturbed
Potential customers will not be lost due to unreachability
No cancellation period
Trial period of 2 weeks
Multilingualism: Dutch, English and German
Personal script for conversations with (potential) customers

Our packages

With the ‘Phone Answering Service’ package you will be relieved in answering the phone at moments that you are unavailable. You outsource the conversation to our virtual receptionist. Our ‘Phone Answering Service’ consists of three different packages.

Package APackage BPackage C
Costs€35 p/m€65 p/m€110 p/m
Included calls103575
Costs outside bundle€1,10 per minute€1,10 per minute€1,10 per minute

Included

90 seconds per call
Availability from Monday till Friday from 08:00 till 18:00
Report of every phonecall by e-mail
Local phonenumber

Do you need a national or regional telephone number for a professional appearance? With the ‘Phone Forwarding Service’ you get a virtual number on which you can be reached. We will directly transfer all call to a phone number of your choice.

Costs€17,50 p/m

Included

24/7 forwarding to your personal phone number
Professional appearance with your own national or regional phone number
Call costs included
Addons

Make it your own

SMS callback request


€7,- per month

Monthly report


€15,- per month

Voicemail


€10,- one-off
€7,50 per month

Welcome message


€10,- one-off

Working days 18:00 – 22:00


€49- per month

Saturday


€75,- per month
10 calls included
Outside bundle: €2,50 per call

24/7 availability


€199,- per month
30 calls included
Outside bundle: €2,50 per call

Frequently Asked Questions

Virtual Office Center phoneservices

What is the difference between 'Phone Answering Service' and 'Phone Forwarding Service'?

If you opt for the ‘Phone Answering Service’, our telephonists will talk to your customers using a script. If you opt for ‘Phone Forwarding Service’, we provide a business telephone number (for example, a national 085-number, or a local 010/020-number), which we redirect to your mobile phone.

How do I sign up?

Sign up by filling in the contact form at the bottom of this page (link). We will contact you within one working day to complete the registration.

Do I receive notifications of my incoming calls?

Yes! We register every incoming call by name and the result of each conversation. These will be send you by email after each call. If you would like to be notified by text message so you can act faster, please let us know. Our texting service is one of many add-on options to make life even easier.

How can you properly answer questions in the name of our company?

Beforehand you fill in the intake form, with this information we will be able to answer most of the questions. We won’t answer any questions that we don’t have the knowledge of, in these cases, we will take note of the question and send to the right person or we will make callback request so you or one of your colleagues can give the appropriate answer.

Can I get a discount?

All our prices are set unless you are a tenant at StartDock Coworking. In that case, you will get a 10% discount on your monthly package price. Want to know more about StartDock; please click here!

Do I get my own phone number?

This is definitely possible, we can provide you with a national or regional phone number. This could, for example, be a 088- or 020-number. For prices, check our add-ons.

How does an operator know that an incoming call is for my company?

All of your incoming calls are going to your private number, then it’s being forwarded to us. Therefore, our system recognizes your phone number and shows the operator all the information that is needed.

Can I try the phone services?

If you’re not sure if the Phone Answering Service is what you need. We’ll offer a two week-trial without a notice period.

Get into contact

Need more info?

Let us know what package suits you best, we love to help you to install your virtual office or phone services on our business address! If you have any more questions about our virtual office solutions, don’t hesitate to call us on: +31 85 130 3286 or send us an email on: sales@virtual-office.center

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